Troubleshooting Steps for Students Experiencing Issues with Digital Curriculum

For Teachers:

If these troubleshooting steps fail to yield a solution, please contact Library Staff to report the issue.

Check Aeries:

• Is the student’s email listed correctly on the student data page in Aeries?
• Is the student new to the school or district? Have they had a recent schedule change? Changes in Aeries take up to 48 hours to be reflected in the digital curriculum.

Check Google Chrome for Updates:

The most common cause of random issues in any digital platform is that Google Chrome needs to be updated.

To check your verion of Google Chrome, you can do the following:

1. Open Chrome on your computer
2. Click on the three dots in the top right corner
3. Select Help
4. Click About Chrome
5. The number version will be displayed below the browser name

Clear the Browsing History/Cache

If a user is getting an error message when trying to log in, Chrome may be recognizing a different username/password cached/stored in the browsing history or on another tab.

1. On your computer, open Chrome.
2. At the top right, select More.
3. Select History, History.
4. On the left, select Delete browsing data.
5. Select how much history you want to delete. To delete everything, select All Time.
6. Check the boxes for the info you want Chrome to delete, including Browsing History.
7. Select Delete Data.